After many years of being healthy and well, I have had two experiences lately that make me very grateful for that fact. Firstly, a chance pulse taking by an Advanced Nursing Practitioner (ANP) led me to find out I have an irregular heartbeat. Not an issue in itself apparently but concerning to me. I was sent, reasonably promptly for an ECG at the hospital in Stafford. It didn't appear to show anything prompting a different ANP to send me for a heart monitor to be fitted for a week at Cannock. When I returned to get the results, the ANP I saw was very vague about any issues I might face, non committal about the chest pains I experience and suggested I looked at a web site to learn more about it (which had nothing to do with the diagnosed issue). I asked for a doctor to review the results and eventually got a message passed via the receptionist that all was ok and I should exercise - "It would make things better". Secondly, I was suffering irregular bleeding and other symptoms a year after having a Marina coil fitted. A doctor arranged for an examination at the surgery using ultrasound and then I had a letter from the hospital inviting me for exactly the same procedure. I did both - of course! The doctor didn't have the results of the hospital scan although they had assured me they would be instantaneously sent to the surgery but did have the Surgery examination results. She informed me that all was ok, I had "fibroids" and but these weren't causing my symptoms. She prescribed the mini pill and I went away. Having looked up "fibroids" on the NHS website, I find that my symptoms are related to the little beasts after all. Hmm.
In the process of taking out an enduring power of attorney so that grandson can take over affairs if necessary. As part of the legal process had to get GP signature to say I have mental capacity to make this decision. Has been to see GP as named on the form. Cannot get an appointment with this GP for 5 weeks. Been offered an appointment with another GP but is concerned that has this GP is not named on the power of attorney form it will be invalidated.
Dr Fletcher has recently been treating my husband for mental health issues. He has been very understanding and down to earth, explaining and answering all our questions and concerns. We both really appreciate the service we have received including referrals to necessary consultants and other external services. Dr Fletchers' follow ups have provided different options for my husband to consider on each visit, and treatment has been tailored to suit him as an individual. Neither of us have received such individualistic treatment before and are very grateful for it.
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I was recently referred to the hospital for tests and was told to ring my surgery for the results and that I would be referred to see a gynaecologist. When I rang the surgery I was just given the results and there was no mention of a referral, which I queried. I was then told that they would ask the duty doctor to call me. I could not remember my mobile number and gave my work's number. I did not receive a call and when I rang again a few days later, I was told the doctor did ring, but not till 5.40, even though I had made it clear it was my office number and by then I had finished work, So they said they would get the doctor to ring again, but weeks later and still no call. Fortunately, the problem I was suffering seems to have stopped by itself. The person I spoke to the first time was reasonably helpful, but the second time I rang I found the lady I spoke to unhelpful and off hand. It is not the first time that I have had problems with the attitude of the reception/office staff and whilst I appreciate that they are probably under a lot of pressure and have to deal with some awkward people, they need to remember that people contacting the surgery are often worried about their health. Having said all this, some of the reception staff are polite and helpful and the doctors are always excellent.