Had a mixed experience as we were told that they could do something by reception staff who has checked with one of the nursing staff, but then when we had waited for almost two hours the nurse we saw said that they couldn't do it. However, they did treat my partner and sorted out an out of hours GP appointment for him as well. The attitude of the nurse to start with was quite negative and almost confrontational but she changed considerably in her approach by the end of the visit. Appreciate that we may have asked for something that she could not give but we had been given the wrong information. The waiting room was packed and many people re-directed themselves to A&E after being told the waiting time, so there would have been a considerable impact there as well.
Local and convenient. Friendly staff who were able to treat my injury. Found the triage system a bit confusing as I seemed to be asked the same questions again by the nurse who treated my injury as I was asked by the triage nurse.
Caring friendly care staff who put you at ease
Superb staff and care, just long waiting times, 2hrs 30mins. But excellent service.
Excellent service and very convenient location for the north of Stoke on Trent.