It was excellent. No complaint, only positive remarks.
I rang at 2am with severe vomiting and abdominal pain. I was given advice to take paracetamol even though I was tolerating nothing. The pain worsened and as instructed I rang back. I had to repeat all my symptoms and they had no record of my previous call. I was given the same advice and told to see my GP. I ended up in an emergency ambulance admitted to hospital with an abdominal obstruction when a friend saw how ill I was.
Absolutely awful. 111 call handler told me to just take pain killers and see GP in morning if necessary. I was in crazy pain and was in hospital having surgery a couple of hours later. Disgraceful.
No comments were made by this visitor.
Fantastic service from 111 when we called at 4am about our baby. Helpful, friendly and gave good advice. He said he would contact the out of hours service at Stafford Hospital, and within a hour we had a call back to arrange an appointment for that morning unless we felt it was more urgent and could come in sooner. The Oof Hours GP at Stafford Hospital was Fantastic, they listened to us and did a very thorough examination. She prescribed antibiotics for our baby but said we must comeback and see her again if we were still worried. Forgot the Drs name but, I wish we could register with her rather than our local GP.